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Now Hiring - Service BDC Team Lead in Duluth, GA
Service BDC Team Lead in Duluth, GA
Asbury Automotive
Base Salary Yes (amount not posted)
Total Comp: NA
Qualifications Years In Sales
Industry: Retail Sales
Benefits: yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell
Vehicle Dealers
To Whom
Retail & Wholesale
Location:
Duluth, GA
3.6
Overview:
Are you a leader looking to become apart of a dynamic team? Are you seeking a career to make an impact?
***Service BDC Experience required***
As a Service BDC Team Lead you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day.
We are looking for an energetic, customer-focused Service BDC Team Lead who will help us redefine the car-buying experience.
Apply Today!
Benefits:
Are you a leader looking to become apart of a dynamic team? Are you seeking a career to make an impact?
***Service BDC Experience required***
As a Service BDC Team Lead you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day.
We are looking for an energetic, customer-focused Service BDC Team Lead who will help us redefine the car-buying experience.
Apply Today!
Benefits:
Pay and Recognition:
- Weekly pay
- Paid holidays & paid time off
- Paid training
- Stock equity grant awards (select management and front-line team member’s eligible!)
Insurance / Retirement:
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 8 weeks paid pregnancy leave (disability leave)
- Health savings
- Flex spending accounts (tax free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
Learning, Tuition Assistance and Career Development:
- Digital career path tool to assist with career development
- Continuous training through Asbury University
- Professional growth and development opportunities
Additional advantages:
- Student loan relief resources
- Employee assistance program
- Employee discounts on vehicle purchases, parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives
- Aggressive Employee referral program with bonus opportunities
The Service BDC Team Lead is responsible for creating service appointment demand in our service departments. They will accomplish this task by utilizing a systematic process that ensures service email leads or phone calls is converted to a dealership service appointment. They will answer inbound service phone calls, and email leads. They will be responsible for identifying caller needs and efficiently offering solutions if necessary in a polite, professional manner. Along with duties of the agent, the team leader will act as a mentor and liaison to 10 agents.
- Answers inbound service phone inquiries, setting appointments as necessary in an efficient, professional manner
- Replies to online email requests for service within in 30 minutes as required
- Maintains daily records and documentation as required
- Completes outbound service calls totaling 900 to customers confirming appointments, rescheduling missed appointments, reminding customers of needed service
- Reports, counsels, and monitors entire team to achieve outbound service call goals
- Reviews and scores team members call evaluations
- Meets daily, weekly, monthly objectives
- Utilizes the manufacturer’s prospecting and marketing tools if applicable
- Works with other BDC members in a team-based atmosphere
- Maintains an accurate timecard and report to work as scheduled and as designated within the Attendance Policy
- Oversees and protect the assets of dealership and project a positive image for the company
- Performs other related duties to benefit the mission/vision of the organization
Asbury Automotive
Company Size
5001 to 10000 Employees
5001 to 10000 Employees
Founded
1995
1995
They Sell
Vehicle Dealers
Vehicle Dealers
To Whom
Retail & Wholesale
Retail & Wholesale
Website
www.asburyauto.com
www.asburyauto.com
Revenue
$5 to $10 billion (USD)
$5 to $10 billion (USD)
Asbury Automotive
is currently hiring for
21
sales
positions
Asbury Automotive has openings in:
TX,
CO,
FL,
MO,
GA,
& VA
The average salary at Asbury Automotive is:
21 Yes (amount not posted)
Asbury Automotive
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Asbury Automotive
Asbury Automotive
is currently hiring for
21
sales
positions
Asbury Automotive has openings in:
TX,
CO,
FL,
MO,
GA,
& VA
The average salary at Asbury Automotive is:
21 Yes (amount not posted)